Exoprise Service Watch Named Leading DEM Solution for Today’s Cloud Powered Digital Workplace

Service Watch now supports macOS devices, seamlessly integrated active tests, and real-time endpoint alerts.

Boston, MA – June 13, 2023 – Exoprise, a leader in converged Digital Experience Monitoring (DEM) for digital workplaces, today announced expanded Service Watch capabilities, bringing together the most advanced end-to-end network observability features on the market. Service Watch now enables IT teams to proactively monitor and troubleshoot network related issues for any user, on any device, from any network, and for any digital workplace app.

A survey of Exoprise customers who use alternative DEM tools named Exoprise the leader for cloud-based, Digital Workplace apps. Most organizations today rely on cloud-based platforms such as Microsoft 365, Cisco Webex, Zoom, or Salesforce Slack. Only Exoprise delivers the required digital insight to diagnose, remediate, and prevent network issues from degrading the user experience. While alternative DEM/DEX solutions offer limited network monitoring, Exoprise excels as a converged solution to support the monitoring requirements for both remote and in-office employees.

According to Gartner, “Network performance monitoring and diagnostics (NPMD) and application performance monitoring (APM) tools have traditionally been two separate tool sets. But IT leaders who need to understand the end-to-end performance experience of home workers should focus on solutions that offer converged synthetic monitoring across these two areas.”

“Exoprise Service Watch has been a game-changer for us,” said Maury Booth, IT Director at a leading US-based law firm. “With the new network detection capabilities and proactive alerts during video conferencing, we’re able to stay on top of issues before they impact our end-users. The addition of Service Watch Active Test takes it to another level, giving us the ability to proactively monitor and test our networks to ensure the best possible digital experience for our customers.”

Another director of IT at a financial service firm detailed, “Exoprise Service Watch has become an essential tool for all our IT teams. With support for macOS, we can now monitor our entire digital estate. Complete visibility into Wi-Fi, ISP, and home network performance enables us to solve real experience problems. Active tests to simulate end-user experiences from the user’s desktop help us resolve difficult problems before they become widespread.”

The expanded capabilities of Service Watch enable IT teams to deliver superior digital experiences for end-users, lower IT support costs, reduce support incidents, and speed resolutions. According to Exoprise’s own research, 73% of user experience issues originate in networks not managed by the enterprise – for example ISPs (Internet Service Providers) used by remote workers. Analysts Forrester and IDC have found that organizations that invest in digital end-user experience monitoring have seen an average 25% reduction in outages, 40% lower IT support costs and a 50% reduction in mean-time-to-resolution for incidents.

“We’re excited to offer these new capabilities to our customers,” said Jason Lieblich, CEO of Exoprise. “By combining synthetic and real-user monitoring from every corner of their deployments, we’re enabling customers to take a more proactive approach. Businesses today rely on mission-critical digital workplace platforms like Microsoft Teams or Cisco Webex. Collaboration is a key driver of employee and customer satisfaction and retention.”

Key features of the new Service Watch platform include:

  • Deep network path inspection for Windows and macOS devices, allowing IT teams to monitor and troubleshoot issues no matter where or how an employee works.
  • Real-time alarms for important network metrics such as response time, packet loss, and network jitter even during video conference calls.
  • Service Watch Active Tests (SWAT) enabling customers to leverage Exoprise’s unparalleled synthetic monitoring capabilities alongside passive real-time network capture.

The new features are available now to all Exoprise Service Watch customers. To learn more, visit exoprise.com.

Additional Resources

About Exoprise

Exoprise empowers enterprise IT teams with Digital Experience Monitoring solutions that optimize the digital workplace, providing visibility into the entire service delivery chain from cloud infrastructure to end-user experience. The Exoprise platform helps IT teams anticipate, troubleshoot, and optimize the digital experience by tracking the performance of mission-critical applications and the networks that support them. With real-time insight into the digital experience, Exoprise customers can improve employee productivity, reduce IT support costs, and enhance customer satisfaction. For more information, visit exoprise.com

Media Contact

Exoprise Marketing, +1 781.209.5653
marketing@exoprise.com

Team Exoprise represents multiple people in the engineering, sales and marketing department here at Exoprise. It takes a village.

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