What Customers Love About Exoprise

At Exoprise, we always listen to customers’ input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we’ll be sharing the top five favorites that have been brought to our attention in recent conversations.

These features, some well-known and widely used, to some more powerful yet lesser-known functionalities. Whether you’re new to Exoprise or a seasoned user, you may discover something new and valuable. Stay tuned as we explore each of these in detail, highlighting their importance and how they enhance your Exoprise experience.

Let’s dive in!

Simplicity at Its Best

To start off our list, one of the top praises we receive from new and existing customers is how simple getting started with Exoprise is. The entire deployment process—from private site, Service Watch, and synthetic deployment—is fully wizard-driven. This means that within minutes, even brand-new customers who have never seen Exoprise before, can begin monitoring their SaaS applications, networks and devices, without having to script or train the synthetics.

Effortless Deployment and Customizable Dashboards

Once the deployment process is underway, automatically generated dashboards are made available based on what has been deployed. These fully customizable dashboards serve as the foundation for customers to start customizing how data is presented.

By combining both sets of data collected by CloudReady and Service Watch in dashboards, customers can provide their help desk, NOC, network team, and app owners with a holistic view of the environment, exponentially speeding up their day-to-day activities.

User-Friendly Features and Tooltips

To simplify things even further, tooltips are readily available if users are unsure of what they are looking at. For each metric collected, when users hover their mouse over the question mark, they are presented with a description of that metric. This functionality serves to educate users less familiar with these technologies and provides enough insight to understand what is being presented on screen.

To summarize, the ease of getting started with Exoprise is a feature that continuously receives positive feedback. Its intuitive, wizard-driven deployment and instantly available and customizable dashboards, tied in with user-friendly tooltips, make it a favorite among our customers.

Tracing Details

The next feature on the list is our tracing details. Between the Network Path Performance collected by CloudReady and the Connected / Streamed Networking data from Service Watch, our customers can quickly identify where slowdowns begin to occur. This powerful combination provides engineers with the needed information to swiftly diagnose the cause of performance issues.

Rapid Diagnosis and Detailed Insights

This information, readily available to engineers, exponentially speeds up diagnosing the cause of performance issues across the network and Internet. By continuously collecting these metrics, within a few clicks, engineers can determine whether an issue stems from the device or network, across the internet, or the infrastructure being tested.

Empowering Engineers and App Owners with Proof for SLA Credits

For many of our customers, the detailed tracing information has been a game-changer. Not only does it enhance their ability to troubleshoot, but also empowers them with the proof needed for vendor accountability. This has proven invaluable in maintaining optimal performance and ensuring SLAs are met.

Cloud Accessibility and Crowd-Sourcing: Enhanced Flexibility

Another standout feature of the Exoprise platform is its cloud-based architecture. This provides customers with access to their data from anywhere, which is critical in today’s world of remote and hybrid work. Organizations managing multiple offices and dispersed teams consider this accessibility a game-changer.

Cloud-Based Convenience and Efficiency

With Exoprise fully hosted in the cloud, we manage and maintain the infrastructure to ensure the platform is always available to customers. This also relieves engineers from the burden of managing and maintaining the infrastructure, allowing them to focus on business-critical tasks. This results in a more efficient use of resources and time, contributing to overall productivity.

Power of Crowd-Sourcing

Another significant advantage of being cloud-based is the crowdsourcing functionality. This feature provides Exoprise users with the data to compare their performance metrics with other customers using the same technologies. By comparing themselves to the crowd, customers can identify whether a vendor is experiencing widespread issues or if issues are environmental. In doing so, troubleshooting the root cause analysis is sped up, making it easier to resolve issues efficiently.

Real-World Impact

Our cloud-based sites, called public sites, allow CloudReady synthetics to be deployed outside of organizations. Our customers utilize these public sites to ensure external resources are accessible for themselves and even their customers. By doing so, they are made aware of issues that could be catastrophic to organizations, with simple tests being performed against internal and external services.

Thinking Outside The Box

Exoprise offers a wide range of synthetics that are not only straightforward to deploy, but also provide exceptional coverage. Among these synthetics are those tailored specifically to SaaS providers such as the Microsoft 365, Salesforce, and ServiceNow sensors. However, the versatility of our sensors allows them to be adapted beyond their original intent. This adaptability extends to Service Watch, Service Watch Browser, and Active Test, providing customers with a powerful toolkit for their monitoring needs.

Real-World Examples of Versatile Usage

Customers continuously find innovative ways to utilize these synthetics to address various needs:

• VoIP Sensors for VPN Performance: Some customers use VoIP sensors to identify performance degradation in their VPNs.
• Service Watch Browser for Baseline Comparisons: Customers use Service Watch Browser to baseline browser app performance pre- and post-network changes. This ensures the changes being made do not negatively impact the user experience.
• Active Test for Resource Accessibility: Active Test is deployed to ensure resources are accessible for home users. This provides a seamless experience for remote employees and confirms critical resources are available.

Innovation and Collaboration

These are just some examples of customers embracing innovative approaches and utilizing Exoprise to gain the competitive edge they need for monitoring and planning changes in their environments. We are always excited to learn new ways our customers utilize the platform and find it extremely valuable to share these success stories with other customers as they may benefit and potentially implement similar strategies in their environments.

Proactive Monitoring and Flexibility: Advanced Alarming Functionality

To round up the list is the alarming functionality of Exoprise. Designed to provide the proactive monitoring exceptional flexibility, our alarms are indispensable for maintaining the user experience and optimal performance.

Customizable and Intelligent Alarming

While going through the deployment process for sensors, customers configure alarms based on Performance, Errors, or both. Once selected, the sensor establishes a baseline and assigns thresholds to the alarms based on the performance of the site they monitor from. These intelligently configured thresholds ensure alerts are relevant and actionable.

Proactive User Notifications

For Service Watch and Active Test customers, alarms play a critical role in proactively notifying end users about potential performance impacts to applications like Teams. These advanced warnings allow users to plan accordingly, this can lead to rescheduling an important upcoming meeting, working from a different location or even using a different communication application.

Exceptional Flexibility and Aggregation

One standout feature of Exoprise alarms is the ability to aggregate them. This allows customers to configure the alarms to trigger based on multiple sites experiencing the issue, rather than an individual alarm for each. As an example, instead of alarming for individual office issues, alarms can be configured to trigger only when an entire region is affected. This aggregated approach ensures the alerts are more meaningful and easier to manage. When the alarm does trigger, they can send a notification to the relevant regional team, ensuring a swift response.

Enterprise-Grade Integration

While the flexibility of the alarms being a major highlight for customers, how they are received is critical. Our enterprise functionality through integrations, web hooks, email hooks, and dashboard embedding, provides just that. Many customers utilize the prebuilt integrations with ServiceNow or ConnectWise PSA for generating tickets, others leverage web hooks and email hooks for tools like PagerDuty. To provide visibility into the SaaS and device health, customers often embed dashboards into other tools such as Teams and SharePoint.

By allowing customers to configure intelligent alarms, aggregate them, and integrate into various enterprise tools, we empower them to quickly address issues while maintaining optimal performance. This enhances operational efficiency and ensures the best possible experience with their applications and services.

Conclusion

In summary, the Exoprise innovative platform offers unparalleled benefits for proactively monitoring and optimizing the user experience. Whether you are looking to monitor SaaS applications, devices, and networks efficiently, Exoprise is designed to meet your needs. Ready to take advantage of these features yourself? Sign up for a Free Trial and let us know what you love about Exoprise.