Exoprise blog posts
The Change to Teams 2.0 and Exoprise With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will…
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We’ll also go over the typical information required by SaaS vendors, how to collect this information, and how…
Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that enable organizations to diagnose and fix network issues faster for…
With the increase in customers utilizing ConnectWise PSA (professional services automation) as their ticketing system, Exoprise has launched a new ConnectWise PSA integration. This integration, available for both Internal IT and Managed Service Providers (MSPs), enables automated ticket creation and…
In today's varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it's slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity.…
As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience…
The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and…
Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal role in productivity, obtaining a high return on investment (ROI)…
The internet has become an essential part of our lives, especially when it comes to business. Whether for work, communication, or entertainment, we heavily rely on the internet's availability. However, when the internet goes down unexpectedly, it can be frustrating…
Earlier today, Microsoft Teams suffered a global outage causing multiple issues for users. Users attempting to log in were presented with an “oops” page, while already-logged-in users were missing messages, experiencing issues with loading messages in channels and chats and…