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Predictive Analytics – The What, How and Why?

The Exoprise marketing team sat down with their CEO, Jason Lieblich, to discuss predictive analytics, market trends, and the technology's usage in troubleshooting network issues. Q. How would you define predictive network technology? A. At Exoprise, we define ‘predictive network…

Microsoft Teams Outage Detection - Know Before Microsoft Does

Microsoft Teams Down, July 20th, 2022

Microsoft's unified communication and collaboration tool Teams suffered an hours-long outage on July 20, 2022 -- affecting thousands of users globally. Exoprise sensors successfully detected Teams outage at least 2 hours before Microsoft diagnosed the root cause and officially confirmed…

What is Remote Work?

Introduction Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It's excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or…

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