Service Watch Browser

Real user monitoring of SaaS and Web applications to proactively detect performance problems, errors, and outages

Service Watch Browser for Seamless SaaS and Web App Monitoring

Service Watch Browser is a browser add-on for real user monitoring (RUM) of SaaS and web applications to proactively detect performance problems and outages.

Information Technology leaders must ensure employee satisfaction with optimal application delivery, network connectivity, and services for the Work From Anywhere digital employee.

Diagnose slow SaaS applications, providers, ISPs, Wi-Fi, and proxies, no matter where the user works from; home office, branch office, headquarters, or on the road.

Service Watch Browser Solutions

SaaS Visibility from the Users Perspective

Secure extension with filtered domains for SaaS apps you don’t own

Network Diagnosis from #WorkAnywhere

Troubleshoot employee digital experience issues everywhere

Combine Browser and Endpoint Visibility

Service Watch Desktop includes Service Watch Browser for total visibility

Real-Time Dashboards for Every User, App, and Domain

Digital Experience Monitoring (DEM) for the apps, URLs, and Domains that need diagnosing. Capture response, page load times, latency and browser metrics across servers, SSO, SASE, Wi-FI, and VPNs

Scorecards highlight network, server, or client issues, trending and more
Filter by User, Group, URL, and Domain to highlight issues
Pinpoint slow website response time, latency, and poor networks
Custom dashboards for the help desk, application owners, and network admins
RUM for SaaS applications, SSO and more

Service Watch Browser Deploys In Minutes

Diagnose end-user, application, and network issues without complicated deployments

ADD TO CHROME

ADD TO MICROSOFT EDGE

Correlate Real-User Monitoring With
Synthetic Transaction Monitoring

Core features and data analytics to accelerate understanding for the entire IT team

Real User Monitoring diagnoses user or network issues but doesn’t provide advance notification. Combine synthetics with Service Watch for proactive outage detection and capacity planning. Anticipate problems before they impact business units.

Real User Monitoring Plus Synthetics In One Platform

Monitor proactively to know in advance, get complete coverage for every user, every network, every app in addition to passive monitoring of web applications.

Pinpoint the Issue

Service Watch Browser pinpoints issues – down to the server, resource, and network hop for every user, no matter where they roam. Real-time browser application for the end-user.

Real User Monitoring for SaaS &
Single Page Apps

SaaS applications like Microsoft’s Outlook Web Access, Gmail, and Salesforce Lightning have unique requirements when it comes to analyzing performance and the digital experience. These applications are Single-Page Apps (SPA) and act like desktop applications.

SPAs make heavy use of JavaScript and background requests to fetch resources and build pages. This should create a faster user experience similar to desktop or mobile applications but also requires more desktop resources. Monitoring the requirements of single page applications and measuring the digital experience of these apps requires examining more than just page response time or Time-to-First-Byte. Monitoring end-user experience of SaaS applications like Salesforce, or OWA, means looking at overall computer metrics.

Complex SaaS Apps Need Service Watch Browser
for Real User Monitoring

No RUM Script Injection

SaaS apps can’t be instrumented using legacy RUM — you don’t have access to the servers

More Client-Side Demands

SaaS apps demand more computer/network resources and are long running

See Beyond the Browser

Service Watch Desktop includes Service Watch Browser for total visibility

Enhanced Visibility Into Modern SaaS Applications

SaaS applications are often long-running applications that download and update resources in the background. Detecting application performance problems can be more challenging with these modern SaaS apps.

Exoprise Service Watch browser RUM monitors the background requests and executions for continuous visibility. These requests can determine when applications are slowing down, even after their initial navigation and application download. Service Watch Browser can analyze everything from page load events, HTTP requests, to SaaS app crashes and performance problems.

Application Response Metrics

Capture all the web traffic requests that a Single-Page App like Gmail, SharePoint or OneDrive makes. Aggregate the requests by location, user and machine for performance analysis and diagnostics.

Hop-by-Hop Network Inspection Data

Record network path performance information to identify the slowest network nodes by ISP and determine the root cause of end-user slowdowns and outages.