Digital Experience Monitoring

Any Application, Any Network—We've Got Your SaaS Covered

Digital Experience Monitoring With Exoprise

Digital Experience Monitoring (DEM) is a practice within Application Performance Monitoring (APM) that focuses on optimizing the business-critical performance of end-user facing applications and services.

Information Technology teams must prioritize the performance and reliability of distributed systems across on-premise, first-party, and third-party SaaS/cloud environments. Exoprise is a leader in enabling DEM practitioners to find and fix problems fast, provide recommendations on how to fix poor digital experiences, and monitor long-term trends for optimization.

Network Digital Experience Monitoring

Comprehensive Digital Insights

RUM + Synthetics in One Platform

Real User and Synthetic Monitoring in one beautiful SaaS platform for real-time actionable data in minutes.

No Scripting Required
Any App

No script writing required to monitor SaaS / Web Applications from any location.

Complete coverage for Microsoft 365

Complete Coverage for
ALL of Microsoft 365

Full coverage for all the apps and services. Optimize the end-user experience with the entire Microsoft 365.

By 2025, 70% of digital business initiatives will require I&O leaders to report on the business metrics of digital experience, up from less than 15% today.

Gartner Market Guide for Digital Experience Monitoring

Benefits of Digital Experience Monitoring

Speed Time To Resolution

DEM Solutions halve troubleshooting time and leverage operational insights with accurate performance metrics.

Increase Productivity

Employee digital experience impacts workforce productivity, employee retention, and engagement

Improve App and Device Performance

End-user experience telemetry minimizes false positives by reducing network and service provider guesswork

Ensure Providers Are Held to Their SLAs

Automatically capture SLA outage and performance data for an objective measure of performance

Reduce Help Desk Calls and Support Tickets

End-user Experience Monitoring (EUEM) reduces support calls and trouble ticket volumes across your help desk, ops, and network teams.

Capacity Planning and Change Management

Network benchmarks and baselines offer snapshots for tracking network, software, and device changes

Digital Experience Monitoring from Exoprise

Digital Experience Monitoring (DEM) from Exoprise offers a unique solution combining proactive monitoring with synthetics and agent-based real-user monitoring with Exoprise Service Watch.

Key Drivers for Digital Experience Monitoring

Efficient Root Cause Analysis

Complex end-user service dependencies require end-to-end visibility

Automated 360° View

The shift to the cloud demands end-to-end network visibility

Proactive Network Intelligence

The shift to the cloud demands end-to-end network visibility

Synthetic Transaction Monitoring + Real-User Monitoring

CloudReady Synthetics

  • Identify digital performance issues proactively to prevent business impact
  • Legacy APM tools can’t monitor third-party apps or services
  • Test user experiences without waiting for user activity
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Service Watch Browser

  • Detect network and application problems for each user
  • Lightweight, non-intrusive browser add-on
  • Easy installation, no admin rights required
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Service Watch Desktop

  • Isolate employee client, network, or server problems
  • Diagnose poor Wi-Fi, ISP, or LAN/WAN networking
  • Capture desktop errors, crashes, and reliability metrics
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Better Together - Combine Real User Monitoring with Synthetics

The Exoprise Digital Experience Monitoring platform takes Salesforce performance monitoring to the next level. Combine proactive Synthetic Transaction Monitoring (STM) and endpoint Real User Monitoring (RUM) in a single pane of glass to provide a rich end-user digital experience for Salesforce app users.

Synthetics + RUM for Network DEM
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Optimizing Microsoft 365 Performance & Reliability

The growth in adoption of Microsoft Office 365 means most IT teams need to evaluate the user experience of the Office 365 application suite and service.

Office 365 Adoption

Tracking the growth and utilization of Office 365 is critical to managing the digital experience for most organizations supporting remote work.

Troubleshoot Office 365 Outages

CloudReady provides unique, crowdsourced response time measurements for all the Office 365 apps.

Track Cloud Service Level Violations

Hold cloud vendors accountable by capturing and recording ISP, network and provider outages wherever the apps are running.

Crowd-Powered Performance Benchmarks

What’s digital experience management without a way to make sense of the metrics? Monitoring tools like Exoprise provide instant benchmarks, even during free trials. Read more about our crowd-powered analytics and the different ways to benefit from them.

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