How Managed Service Providers Can Provide More Insights to Clients With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS)…
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We’ll also go over the typical information required by SaaS vendors, how to collect this information, and how…
Unless They Monitor End-to-end - Then All They Can Do Is React If you rely on services like Office 365, Salesforce, Box, Workday or other cloud apps the answer is not at all. That’s because the remote monitoring and management…
The move to cloud-based solutions like Office 365, Google Apps and others is one of the biggest fundamental changes IT professionals will undertake in the history of computing. Microsoft Office 365 has >70 million paid subscriptions with a goal to…
How CloudReady integration with Microsoft's Service Communications helped IT teams stay on top of an Office 365On Tuesday, a number Office 365 customers experienced a disruption to their Exchange Online service. According to Microsoft: “A dependent third-party network experienced an…